office: 02 9726 9010 showroom: 02 9728 3276
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Visit our Showroom
Unit 32, 85-115 Alfred Road, Chipping Norton,NSW
Open 7 Days
Weekdays:9am to 5pm, Saturday:9am to 3pm,Sunday:CLOSED
OFFICE: 02 9726 9010    SHOWROOM: 02 9728 3276
Visit our Showroom
Unit 32, 85-115 Alfred Road, Chipping Norton,NSW
Open 7 Days
Monday to Friday: 9am to 5pm,
Saturday:9am to 3pm,
Sunday:10am to 3pm
OFFICE: 02 9726 9010
SHOWROOM: 02 9728 3276

Delivery


LOUNGES

All Comfort Living lounges are covered by a 10 Year Limited Warranty as below:

Frame / Structure
Timber Framing
Ten (10) Years
Support
Springs & Webbing
Ten (10) Years
Cushioning
Seat Foam
Ten (10) Years
Recliner Mechanism
Reclining Action Metal Frame
Three (3) Years
Recliner Components
Trigger/Lever including cable
Twelve (12) Months
Power Recliner Motor
and all Electrical parts
Twelve (12) Months
Upholstery
Fabric or Leather and stitching
Twelve (12) Months
Sofa Bed
Mechanism / Mattress
Twelve (12) Months


The warranty covers manufacturing defects.

A few things to keep in mind:

  • You must look after your lounge. Vacuuming the fabric or cleaning and protecting the leather will keep your Comfort Living lounge looking great for years to come. 
  • Soft back cushions will change shape overtime with use (like the pillow you might sleep on). Once a week we recommend plumping up the back cushions so the filling does not compress.
  • Recliners are not toys. Don't let kids operate them without strict supervision. Powered/Electric recliners should not be continuously operated. We recommend turning them off while not in use.
  • Recliner mechanisms and seats are warranted for an occupant weight up to 110kgs.
  • Retain your original order & delivery docket as proof of purchase.

If you ever have an issue, simply contact us and we will arrange an onsite service (within our standard delivery areas).




MATTRESSES, MATTRESS BASES AND BED FRAMES

All Mattress products are covered by a Factory Warranty

Warranty durations vary on mattresses, mattress bases and bedframes. Please see the individual mattress, mattress base or bedframe for the warranty duration.

The warranty covers manufacturing defects.

Mattresses must be in a sanitary, unstained condition to retain their warranty; hence we highly recommend the use of a good quality mattress protector.


A few things to keep in mind:

  • Mattress warranties apply so long as the mattress is in a hygienic state and has been rotated every 2 weeks for the first 3 months and then every 3 months thereafter.

The following is not covered under warranty:

  • Natural wear and tear: if the problem with the mattress comes about from its use rather than from faulty construction or materials. This includes natural weakening of materials, scuffs, scratches, discoloration of the cover (from use or washing), or minor dips, lumps or bunching.
  • User-inflicted damage: if you accidentally rip your mattress or cause damage to it in regular use or in moving it. This also includes damage that might be inflicted by a pet or by a child jumping on the mattress,..etc.
  • Dissatisfaction with size, feel, comfort or performance of the mattress:  the performance of the mattress from the perspective of support or comfort or any issues related to the size or height of the mattress, whether it sleeps hot, whether it permits too much motion transfer, whether it is not comfortable or causes backpain,..etc.
  • Body Signature: All mattresses will exhibit body signatures as the mattress upholstery conforms to the body to provide cushioning and comfort. This is not a defect covered by warranty.


In case of a service

It's easy – simply contact our office on 02 9726 9010 from Monday to Friday, and we will take your details and arrange a service call for you. Just be sure to have your receipt handy for warranty verification.