Terms & Conditions
The use of this website is subject to the terms and conditions below:
For Lounge Purchases made before Tuesday 27 August 2019, Warranty terms are as follows:
Structure (Foundation) - Five (5) years.
Support (Springs/Webbing) - Three (3) years.
Seat Foam - Three (3) years.
Recliner Mechanism - Three (3) years.
Leather/Fabric - One (1) year.
Recliner components (trigger/lever/cable/all electric components) - One (1) year.
Stitching - One (1) year.
Sofa bed mechanism - One (1) year.
For Purchases made after the above date, please see each product to view the relevant warranty terms.
1.1 While every effort has been made to ensure the information contained on this site is correct, errors do occur, for which we will not be held liable.
1.2 The content of this website is subject to change without notice.
1.3 All prices quoted, include GST. Savings quoted are based on our recommended retail prices.
1.4 Due to different screen calibrations, colour samples should only be used as an indication of the colour. The actual colour may vary, and if it is critical, you should request a sample to be posted to you.
1.5 Information, Pictures, and designs are all subject to Copyright.
1.6 Dimensions shown are in centimetres, and are indicative only.
When placing an order, you agree to the following:
2.1 Mattress Orders:
2.1.1 The total of the order including delivery (if applicable) will be confirmed in the official order confirmation. If there is an error in the confirmation or you would like to make a change, please advise by return email or by calling 0297269010 as soon as possible.
2.1.2 Payments accepted on delivery or pickup - Cash, EFTPOS, Visa, or Mastercard. The credit card being used, must be presented to our representative. No Surcharges apply. EFT (Direct Deposit) is accepted, however please ensure that your deposit has sufficient time to clear before pickup or delivery.
2.1.3 Online Payments are available through PayPal.
2.1.4 We do not accept cheques of any description on delivery or pickup unless cleared prior to collection.
2.1.5 Sydney Metro deliveries will occur in 1-7 days on items indicated as in stock.
2.1.6 We do not handle old mattresses. Search mattress recycler in google to dispose of your old mattresses
2.1.7 Availability or In Stock indicates our current stock of that product in our warehouse (Chipping Norton). Stock is allocated on a first come first served basis.
2.1.8 Free Delivery offer is limited to Sydney Metro areas (our interpretation) and only applies to mattress orders. To check your area, simply enter your postcode on the mattress shipping page or during checkout. Free Delivery service is to a ground floor.
2.2 Lounge Orders:
2.2.1 To confirm your order, a 20% deposit on standard orders is payable within 7 days from the date of ordering. Non-standard orders (special orders) require a 30% deposit. The amount payable will be confirmed by a staff member once your order is processed.
2.2.2 The deposit may be paid in person by Cash, EFTPOS, Visa or Mastercard, or by phone with your Visa or Mastercard, or by EFT (Direct Deposit). If you would like to use Paypal, a request for money will be sent to you with the amount payable.
2.2.3 The balance is payable on delivery or pickup (in person) by Cash, EFTPOS, Visa, or Mastercard. Balance payments by Credit Card over the phone are not accepted. EFT (Direct Deposit) is accepted, however, pickup or delivery can only be scheduled upon clearance of the funds. For out of area deliveries, all balances can only be paid by EFT (Direct Deposit) before the removalist is able to collect your order.
2.2.4 We do not accept cheques of any description on delivery or pickup unless cleared.
2.2.5 Orders ready for pickup or delivery will be stored for free for up to 14 days from the date we contact you, after which storage fees apply at the rate of $10 per seat per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve to right to re-sell your order.
2.2.6 You have checked that the product is suitable for your needs, as we do not exchange.
2.2.7 Quoted Availability times on Made to order products are estimated.
3.0 Delivery and Pickup
3.1 Delivery hours are within business hours only. 9:00am - 4:30pm approximately. No deliveries before or after business hours.
3.2 The delivery time frame (usually 2 hour time frame), can be any two hours during our business hours, will only be advised the business day before delivery and is an estimate only & cannot be nominated or guaranteed if requested by customers, as it is based on other deliveries and suburbs. If the supplied time frame is not suitable, the delivery will be re-scheduled to the next available delivery day, and again the time frame cannot be guaranteed.
3.2 The quoted rates are for ground floor (EASY ACCESS), standard deliveries. A standard delivery is the product going through the ground floor, main front entrance of the home(EASY ACCESS). Rear entries that do not have clear easy access, as well as multi storey units without lifts may be subject to a "small" surcharge. For mattresses $10-$30 per floor is the average, higher surcharge may apply based on the difficulty. For lounges, the charge will depend on the size and the amount of pieces and the number of stairs that need to be scaled. Any surcharge will be advised by the driver onsite prior to delivery, or if you wish to move the mattress or lounge upstairs yourself, we are happy to deliver to your ground floor without any surcharge.
3.3 Comfort Living reserves the right to request extra charge or refuse delivery to specific locations we deem difficult, at high risk, or inaccessible with standard delivery services.
3.4 The customer is responsible for ensuring that the product purchased will fit through the access point.
3.5 Delivery service includes:
3.5.1 For Mattresses: Delivery to the front door (ground floor or main entrance as per condition 3.2). No unpacking or setup.
3.5.2 For Lounges: Delivery (ground floor as per condition 3.2) includes installation of the product. The space where the goods are to be placed, has been cleared. You will be asked to dispose of the packaging.
3.6 Sorry we are unable to move or dispose of old mattresses. (see condition 2.1.6)
3.7 All deliveries must be receipted, that is, the customer must sign to say that the goods have been received, are what you ordered and are in good order. If the product is to be left, you must provide written authorisation to leave the product. NOTE: this is at your own risk.
3.8 If a time frame is given for delivery, it is only approximate and may be subject to variation due to unforseen incidents such as serious traffic accidents.
3.9 Flat Rate delivery applies to Multiple products delivered to the one location. The delivery rate will apply to the largest product ordered.
3.10 Large purchases such as more than one lounge set or that require a special delivery may incur additional fees.
3.11 Pickup - no responsibility is taken for products that are picked up and signed for as received in good condition, and are then subsequently reported as being damaged.
3.12 Regular (weekly) deliveries are limited to Sydney Metro areas (our interpretation), only on the day(s) specified to each suburb and only applies to mattress orders. For other areas & suburbs, deliveries are not regular (NOT EVERY WEEK), will occur only when enough deliveries are available, only on the day(s) available to that suburb and accordingly no indication of when the delivery will occur can be advised (May take a few weeks).
3.13 Some Very large postcode areas, eg. 2560, may have some rural areas that we don't service or may have a different delivery rate. The incorrect rate may be applied during checkout as the software cannot distinguish individual areas within a postcode. If we don't deliver to your suburb or the delivery charge is different you will be advised once the order is processed by a staff member.
3.14 Comfort Living reserves the right to refuse and refund any order placed for a delivery outside of our delivery zone. Refunds are only available if the order has been prepaid and cleared funds have been received.
3.15 Re-delivery fee will apply to confirmed failed delivery.
If the advised time frame has been confirmed by a customer:
Failing to receive the order after confirming the time frame will incur a re-delivery fee. The re-delivery fee will be calculated based on the suburb and will be advised prior to the re-delivery. A written confirmation is required to proceed with the re-delivery.
- For unpaid orders, someone must be available to accept, sign and pay for the order. See (3.7).
- For fully paid orders someone must be available to receive and sign for the order, however if the order to be left, read (3.7).
4.0 Cancellation, Returns and Refunds
4.1 Mattress Orders:
4.1.1 A 20% re-stocking fee applies on returns and exchanges on unused, undamaged, unopened mattresses, mattress bases. Additional Freight charges may apply from regional areas. Opened, used or damaged mattresses, mattress bases cannot be returned or exchanged.
4.1.2 Returns will only be accepted within 7 days from the date of delivery or pickup.
4.1.3 All returns are subject to inspection of the mattress, mattress base.
4.1.4 Refunds are not available for returns or exchanges. A credit towards another purchase will be provided, less any fees & freight.
4.1.5 Orders may be cancelled prior to a delivery confirmation being sent.
4.2 Lounge Orders:
4.2.1 Returns and exchanges due to a change of mind are not accepted on made to order or custom made lounges.
4.2.2 Cancellations will only be accepted if the order has not started production. If the order is started, then cancellation will result in the loss of the deposit paid.
5.0 Clearance, Ex-Display, End of Line, Limited Editions, Special Offers
5.1 Any offer is only valid while stocks last.
5.2 Any offer is not available in conjunction with any other special, discount, promotional offer unless otherwise stated.
5.3 No Returns, Exchanges or Refunds on Clearance, Ex-Display, End of Line, Limited Editions or Special Offer items unless required by law.
5.4 By placing an order you have checked that the product and its condition, if not brand new, are suitable for your needs as we don't offer refund or exchange in case of you just simply changed your mind.
5.5 Please be aware that if an item is sold off the floor or is discounted 30% or more, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in, if not brand new, at purchase time. All ex-display or discounted stock is sold with a limited 12 month warranty which covers defects not visible at the time of purchase. All other defects are not covered.
Leather, being a natural material, has some natural scarring, creasing and grain variations, depending on what part of the animal the panel is from.
Due to the many variations in monitors and browsers, colours may appear different on different monitors. Monitors are not all calibrated equally and colour reproduction on the internet is not precise. Since it is not possible to guarantee our online colours will look the same on all devices, we do not guarantee that what you see accurately portrays the colour of the actual product.
Colours may vary to the swatch samples in our showroom or on our website, due to dye lot changes in the material, and we cannot be responsible for these differences. These variations in consistency are not classified as faults.
NOTE: Don't mistake the colour name to be what you may think that colour should be. Example, just because a colour may have the name Beige , does not mean it will necessarily look like what you or most people would consider being a Beige colour.
Please, also note, that if ordering additional upholstered products at a later date, in the same fabric or leather colour, there may be dye lot variations to the original leather or fabric upholstery cover.
By completing your purchase at the checkout screen you are agreeing that you have read, understood and agreed to these terms & conditions.