Terms & Conditions
The use of this website is subject to the terms and conditions below:
**All sizes and dimensions listed are approximate and cannot be guaranteed to be exact**
For Lounge Purchases made before Tuesday 27 August 2019, Warranty terms are as follows:
Timber Frame Structure (Foundation) - Five (5) years.
Support (Springs/Webbing) - Three (3) years.
Seat Foam - Three (3) years.
Recliner Mechanism - Three (3) years.
Leather/Fabric - One (1) year.
Recliner components (trigger/lever/cable/all-electric components) - One (1) year.
Stitching - One (1) year.
Sofa bed mechanism - One (1) year.
For Purchases made after the above date, please see each product to view the relevant warranty terms.
**The warranty against manufacturing defects is not transferable. It is limited to the original purchaser specified in the original purchase order. The warranty is against manufacturing defects & only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
**Back-to-base warranty applies to all orders from Canberra, Blue Mountains, Central Coast, New Castle, Wollongong, other regional areas and other states and cities; you are responsible to transport the product that requires inspection/repair to and from Comfort Living warehouse at your own cost.
1.0 General
1.1 While every effort has been made to ensure the information contained on this site is correct, errors do occur, for which we will not be held liable.
1.2 The content of this website is subject to change without notice.
1.3 All prices quoted, include GST. The savings quoted are based on our recommended retail prices.
1.4 Due to different screen calibrations, colour samples should only be used as an indication of the colour. The actual colour may vary, and if it is critical, you should request a sample to be posted to you.
1.5 Information, Pictures, and designs are all subject to Copyright.
1.6 Dimensions shown are in centimetres and/or millimetres, and are indicative only.
1.7 We reserve the right to change our product's prices at any time without further notice.
1.8 The warranty against manufacturing defects is not transferable. It is limited to the original purchaser specified in the original purchase order. The warranty is against manufacturing defects & only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.
1.9 Back-to-base warranty applies to all orders from Canberra, Blue Mountains, Central Coast, New Castle, Wollongong & other regional areas; you are responsible to transport the product that requires inspection/repair to and from the Comfort Living warehouse at your own cost.
2.0 Quotation
2.1 Unless previously withdrawn, a quotation is valid for only 15 days.
2.2 A quotation is not to be construed as an obligation to sell but merely an invitation to treat and no contractual relationship shall arise from it until the buyer's order has been accepted by Comfort Living Int'l
2.3 We reserve the right to change our product's prices at any time without any notice (see condition 1.7).
3.0 Ordering
When placing an order, you agree to the following:
3.1 Mattress Orders:
3.1.1 The total of the order including delivery (if applicable) will be confirmed in the official order confirmation. If there is an error in the confirmation or you would like to make a change, please advise by return email or by calling 0297269010 as soon as possible.
3.1.2 Payments accepted on delivery or pickup - Cash, EFTPOS, Visa, or Mastercard. The credit card being used must be presented to our representative. No Surcharges apply. EFT (Direct Deposit) is accepted, however, please ensure that your deposit has sufficient time to clear before pickup or delivery.
3.1.3 Online Payments are available through PayPal, Credit card or EFT (Direct Deposit). Credit Card / EFT payments must be cleared before delivery or pickup (Payments via online Credit Card or EFT take a few business days to clear).
3.1.4 We do not accept cheques of any description on delivery or pickup unless cleared before collection.
3.1.5 Sydney Metro deliveries will occur in 1-14 days on items indicated as in stock.
3.1.6 We do not handle old mattresses. Search mattress recycler in google to dispose of your old mattresses
3.1.7 Availability or In Stock indicates our current stock of that product in our warehouse (Chipping Norton). Stock is allocated on a first-come first served basis.
3.1.8 Free Delivery offer is limited to Sydney Metro areas (our interpretation) and only applies to mattress orders. To check your area, simply enter your postcode on the mattress shipping page or during checkout. Free Delivery service is to the ground floor.
3.1.9 Comfort, support & firmness are highly subjective. It is the customer's responsibility to decide and confirm that the ordered product is suitable for their preferences, needs and requirements.
3.1.10 Delivery dates are subject to product availability, and transport space (delivery slots available). All are allocated on a first-come first served basis. Accordingly next available delivery may not be available.
3.1.11 Online orders which are placed after hours cannot be delivered the next day.
3.1.12 Orders ready for pickup or delivery will be stored for free for up to 14 days from the date we contact you (to advise the completion and to arrange delivery/pickup of your order), after which storage fees apply at the rate of $20 per Single or King Single mattress per week and $30 per Double, Queen or King mattress per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve to right to re-sell your order.
3.2 Lounge Orders:
3.2.1 To confirm your order, a 20% deposit on standard orders is payable within 7 days from the date of order. Non-standard orders (special orders) and/or discounted orders require a minimum of 50% deposit. For all orders from Canberra, Blue Mountains, Central Coast, New Castle, Wollongong & other regional areas, a 50% deposit is required to proceed & the balance must be finalised (cleared) before the delivery or pickup. The amount payable will be confirmed by a staff member once your order is processed. we reserve the right to request more deposit or full payment upfront, and/or specify a payment and order method if we deem it necessary.
3.2.2 The deposit may be paid in person by Cash, EFTPOS, Visa or Mastercard, or by EFT (Direct Deposit). If you would like to use Paypal, a request for money will be sent to you with the amount payable. We do not accept payments over the phone.
3.2.3 The balance is payable on delivery or pickup (in person) by Cash, EFTPOS, Visa, or Mastercard. Balance payments by Credit Card over the phone are not accepted. EFT (Direct Deposit) is accepted, however, pick up or delivery can only be scheduled upon clearance of the funds. For out-of-area deliveries, all balances can only be paid by EFT (Direct Deposit) before the removalist can collect your order.
3.2.4 Online Payments are available through PayPal, Credit card or EFT (Direct Deposit). Credit Card / EFT payments must be cleared before delivery or pickup (Payments via online Credit Card or EFT take a few business days to clear).
3.2.5 We do not accept cheques of any description on delivery or pickup unless cleared.
3.2.6 Orders ready for pickup or delivery will be stored for free for up to 14 days from the date we contact you (to advise the completion and to arrange delivery/pickup of your order), after which storage fees apply at the rate of $10 per seat per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve to right to re-sell your order.
3.2.7 You have checked that the product is suitable for your needs, as we do not exchange.
3.2.8 Quoted Availability times on Made to order products are our best estimate only. Occasionally, unforeseen delays do occur.
3.3 Bed frame Orders:
3.3.1 To confirm your order, a 20% deposit on standard orders is payable within 7 days from the date of order. Non-standard orders (special orders) and/or discounted orders require a minimum of 50% deposit. For all orders from Canberra, Blue Mountains, Central Coast, New Castle, Wollongong & other regional areas, a 50% deposit is required to proceed & the balance must be finalised (cleared) before the delivery or pickup. The amount payable will be confirmed by a staff member once your order is processed. we reserve the right to request more deposit or full payment upfront, and/or specify a payment and order method if we deem it necessary.
3.3.2 The deposit may be paid in person by Cash, EFTPOS, Visa or Mastercard, or by EFT (Direct Deposit). If you would like to use Paypal, a request for money will be sent to you with the amount payable. We do not accept payments over the phone.
3.3.3 The balance is payable on delivery or pickup (in person) by Cash, EFTPOS, Visa, or Mastercard. Balance payments by Credit Card over the phone are not accepted. EFT (Direct Deposit) is accepted, however, pick up or delivery can only be scheduled upon clearance of the funds. For out-of-area deliveries, all balances can only be paid by EFT (Direct Deposit) before the removalist can collect your order.
3.3.4 Online Payments are available through PayPal, Credit card or EFT (Direct Deposit). Credit Card / EFT payments must be cleared before delivery or pickup (Payments via online Credit Card or EFT take a few business days to clear).
3.3.5 We do not accept cheques of any description on delivery or pickup unless cleared.
3.3.6 Orders ready for pickup or delivery will be stored for free for up to 14 days from the date we contact you (to advise the completion and to arrange delivery/pickup of your order), after which storage fees apply at the rate of $30 per bed frame per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve to right to re-sell your order.
3.3.7 You have checked that the product is suitable for your needs, as we do not exchange.
3.3.8 Quoted Availability times on Made to order products are our best estimate only. Occasionally, unforeseen delays do occur.
4.0 Delivery and Pickup
4.1 Delivery hours are within business hours only. 9:00 am - 4:30 pm approximately. No deliveries before or after business hours.
4.2 The delivery time frame (usually a 2-hour time frame), can be any two hours during our business hours, will only be advised the business day before delivery and is an estimate only & cannot be nominated or guaranteed if requested by customers, as it is based on other deliveries and suburbs. If the supplied time frame is not suitable, the delivery will be re-scheduled to the next available delivery day, and again the time frame cannot be guaranteed.
4.3 The quoted rates are for ground floor (EASY ACCESS), standard deliveries. Standard delivery is the product going through the ground floor, the main front entrance of the home(EASY ACCESS). Rear entries that do not have clear easy access, as well as multi-storey units without lifts, may be subject to a "small" surcharge. For mattresses $10-$30 per floor is the average, a higher surcharge may apply based on the difficulty. For lounges, the charge will depend on the size and the number of pieces and the number of stairs that need to be scaled. Any surcharge will be advised by the driver onsite before delivery, or if you wish to move the mattress or lounge upstairs yourself, we are happy to deliver to your ground floor without any surcharge.
4.4 Comfort Living reserves the right to request extra charge or refuse delivery to specific locations we deem difficult, at high risk, or inaccessible with standard delivery services.
4.5 The customer is responsible for ensuring that the product purchased will fit through the access point. While Comfort Living may offer guidance regarding accessibility during the process, it is ultimately the customer’s sole responsibility to ensure that the product can be successfully delivered and fit through all access points, including but not limited to doorways, staircases, elevators, and hallways. Any advice provided by Comfort Living regarding accessibility is intended solely as a guide and should not be relied upon as a guarantee. We expressly disclaim any liability for accessibility issues, including but not limited to circumstances where the product cannot be delivered due to inadequate access, even if such guidance was provided. It is the customer's responsibility to accurately measure all access points and confirm that the product will fit through them. Comfort Living shall not be held responsible for any issues arising from failure to do so.
4.6 Delivery service includes:
4.6.1 For Mattresses and Mattress Bases: Delivery to the front door (ground floor or main entrance as per condition 4.3). No unpacking or setup (we do not dispose of any packaging).
4.6.2 For Lounges: Delivery (ground floor as per condition 4.3) includes installation of the product. The space where the goods are to be placed has been cleared. You will be asked to dispose of the packaging.
4.7 Sorry we are unable to move or dispose of old mattresses. (see condition 3.1.6)
4.8 All deliveries must be receipted, that is, the customer must sign to say that the goods have been received, are what you ordered and are in good order. It is the customer's responsibility to check that the goods have been received in good condition and if the assembly is included, it is also the customer's responsibility to confirm that the order is in good working condition before signing on delivery/pickup. If the product is to be left, you must provide authorisation to leave the product. NOTE: this is at your own risk and Comfort Living is not liable for any damages.
4.9 If a time frame is given for delivery, it is only approximate and may be subject to variation due to unforeseen incidents such as serious traffic accidents.
4.10 For Mattresses, Mattress Bases & Bed frames: Flat Rate delivery applies to Multiple products delivered to one location. The delivery rate will apply to the largest product ordered.
4.11 For Lounges: Large purchases such as more than one lounge set, multiple pieces or that require a special delivery will incur additional fees.
4.12 Pickup - no responsibility is taken for products that are picked up and signed for as received in good condition, and are then subsequently reported as being damaged.
4.13 Regular (weekly) deliveries are limited to Sydney Metro areas (our interpretation), only on the day(s) specified to each suburb and only apply to mattress orders. For other areas & suburbs, deliveries are not regular (NOT EVERY WEEK), will occur only when enough deliveries are available, only on the day(s) available to that suburb and accordingly no indication of when the delivery will occur can be advised (May take a few weeks).
4.14 Some Very large postcode areas, eg. 2560, may have some rural areas that we don't service or may have a different delivery rate. The incorrect rate may be applied during checkout as the software cannot distinguish individual areas within a postcode. If we don't deliver to your suburb or the delivery charge is different you will be advised once the order is processed by a staff member.
4.15 Comfort Living reserves the right to refuse and refund any order placed for delivery outside of our delivery zone. Refunds are only available if the order has been prepaid and cleared funds have been received.
4.16 Re-delivery fee will apply to confirmed failed delivery.
If the advised time frame has been confirmed by a customer:
Failing to receive the order after confirming the time frame will incur a re-delivery fee. The re-delivery fee will be calculated based on the suburb and will be advised before the re-delivery. A written confirmation is required to proceed with the re-delivery.
- For unpaid orders, someone must be available to accept, sign and pay for the order. See (4.8).
- For fully paid orders someone must be available to receive and sign for the order, however, if the order is to be left, read (4.8).
4.17 Lounge deliveries require planning and reserving space on the delivery truck, hence, a delivery date will be advised (usually via a text message) 3 - 7 business days before the actual delivery and a reply to confirm that date is required to proceed. Requests to re-schedule a confirmed delivery date will be accepted if possible, however, multiple requests to re-schedule will incur extra fees which will be calculated at our discretion.
4.18 Lounge pickups necessitate careful planning and arrangements. Consequently, if you, the customer, decide to cancel or reschedule a booked and confirmed pickup date, additional charges will be applied at our discretion. The exact amount of these charges will be calculated by us.
4.19 Comfort Living reserves the right to change the available delivery days to a certain area, at any time, without notice.
4.20 Online orders which are placed after hours cannot be delivered the next day.
5.0 Cancellation, Returns and Refunds
5.1 Mattress Orders:
5.1.1 A 20% re-stocking fee applies on returns and exchanges on unused, undamaged, unopened mattresses, and mattress bases. Additional Freight charges will apply and will be calculated based on the suburb. Opened, used or damaged mattresses, and mattress bases cannot be returned or exchanged.
5.1.2 Returns will only be accepted within 7 days from the date of delivery or pickup.
5.1.3 All returns are subject to an inspection of the mattress, and mattress base.
5.1.4 Refunds are not available for returns or exchanges due to a change of mind. A credit towards another purchase will be provided, less any fees & freight.
5.1.5 Orders may be cancelled before a delivery confirmation is sent.
5.1.6 Requests to cancel orders after confirmed failed deliveries (no one was available to receive the order,...) will be assessed individually and if approved, a fee to cover our transportation costs applies (based on the suburb).
5.1.7 Online purchases and payments using credit card: All online credit card payments and refunds are handled by a third-party company that charges transaction fees. Due to this, the refunded amount you receive may be less than the total amount originally processed and refunded. Unfortunately, we have no control over these transaction fees, and we cannot accurately advise on the exact amount that will be deducted by the third-party company.
5.2 Lounge & Bed frame Orders:
5.2.1 Returns and exchanges due to a change of mind are not accepted on bed frames, lounges, sofas, recliners, lift chairs,...etc.
5.2.2 Cancellation will result in the loss of the deposit paid.
5.2.3 Returns and exchanges due to a change of mind are not accepted on accessories and care products (scatter cushions, leather care kits, fabric care kits, fabric protectors, pillows, rechargeable batteries) and/or any other lounge or bed frame accessories and parts.
5.3 Store Credit:
5.3.1 Store Credit can be redeemed for goods at Comfort Living only.
5.3.2 Store Credit, if approved, is valid for 3 months from the date it is issued.
5.3.3 Any unused Store Credit will not be redeemable after 3 months. The validity date cannot be extended.
5.3.4 Once Store Credit has been issued, the value cannot be changed to a cash refund.
5.3.5 Store Credit does not accrue interest.
5.3.6 If the item value is higher than the store credit provided, the balance is payable via the following methods only (Cash, Eftpos, Visa or Mastercard). Also, Bank transfer payments are accepted (item(s) cannot be collected or delivered until cleared funds have been received). We don't accept any payments over the phone.
5.3.7 If the item value is lower than the store credit. The remaining amount will remain valid for the rest of the aforementioned period and can be used towards another item.
5.3.8 Store Credit can only be used on orders associated with your original account or email address. Store credit cannot be transferred to another person.
5.3.9 Free shipping does not apply to Credit Notes, you will need to pay for shipping if the approved amount doesn't cover the total cost of the item and delivery fee.
5.3.10 We reserve the right to correct the balance of your store credit if we believe that a clerical or account error has occurred.
6.0 Clearance, Ex-Display, End of Line, Limited Editions, Special Offers
6.1 Any offer is only valid while stocks last.
6.2 Any offer is not available in conjunction with any other special, discount, or promotional offer unless otherwise stated.
6.3 No Returns, Exchanges or Refunds on Clearance, Ex-Display, End of Line, Limited Editions or Special Offer items unless required by law.
6.4 By placing an order you have checked that the product and its condition, if not brand new, are suitable for your needs as we don't offer refund or exchange in case you just simply changed your mind.
6.5 Please be aware that if an item is sold off the floor or is discounted for clearance, it is sold "as is". Please check all goods carefully to ensure you are happy with the state they are in, if not brand new, at purchase time. All clearance, ex-display or discounted stock is sold with a limited 12-month warranty on all lounge components, which does not cover any defect(s)/issue(s) that are visible or specified at the time of purchase.
6.6 It is the customer's responsibility to provide covers to wrap and protect item(s) sold off the floor in case of collecting from the showroom.
6.7 It is strongly recommended for items on display in the showroom which have been sold, be collected by or delivered to the customer AS SOON AS POSSIBLE. However, if the customer requests to leave the item for a longer time (and if agreed by us), the item will be left on display in the showroom and it is not going to be moved into storage. Comfort Living will not be liable & will take no responsibility in case of any damages to that item as the displayed items are in the showroom (dynamic environment) where customers can still use them & try them as any other display item. By requesting to leave your purchased display item in the showroom you have read and agreed to our terms & conditions and your item is to be picked up or delivered as is at the time of receipt.
6.8 Online orders are placed after hours:
6.8.1 Cannot be guaranteed to be available, even if available online, as they may get sold during business hours and adjustments to the website may take longer time. To avoid any disappointments, it is strongly recommended to contact Comfort Living to confirm availability before placing an order.
6.8.2 Cannot be delivered the next day.
6.9 Discounted & clearance orders require a minimum of 50% deposit. See (3.2.1)
7.0 Service Requests
7.1 In case of an issue with your product the following information is required:Proof of Purchase: Email a copy of your proof of purchase along with paperwork showing the product details and your contact information. If any of your details have changed since the original purchase, please advise us of the updates.
Photos of the Product: Attach clear photos of your product, even if the issue is not visibly apparent. Photos help us assess the condition of the product and identify any possible issues.
Detailed Issue Description: Provide a detailed description of the issue you're experiencing. Include as many specifics as possible to assist in the diagnostic process.
7.2 Onsite inspections or repairs are not available. Products or parts (including any modules) must be collected and returned to our facility for inspection and repair.
7.3 Our warranty covers manufacturing defects only (refer to Clause 1.8):
7.3.1 If the issue is deemed a manufacturing defect, the entire repair process, including two-way transportation, excluding Back-To-Base warranty areas (refer to clause 1.9), will be covered under warranty at no cost to you.
7.3.2 If the issue is determined to be due to misuse, user-inflicted damage, or any cause unrelated to manufacturing defects, a quote will be provided for approval before any repairs are undertaken. This quote will include the cost of repairs and a transportation fee for both directions.
7.3.3 No repairs will be initiated until written approval of the quoted costs is received from the customer for non-warranty issues.
7.4 Customers are responsible for coordinating the transportation of the product or part(s) to and from our facility unless covered by warranty (see clauses 1.8, 1.9, 7.3.1 and 7.3.2).
7.5 For standard issues, the estimated repair time is approximately 2-3 weeks from the time of collection (estimate only). For more complex issues, additional time may be required, and we will notify you if an extended timeframe is necessary.
7.6 All repairs and adjustments to products purchased from Comfort Living must be carried out exclusively by our team or an approved repairer authorised by us. If any repairs, modifications, or adjustments are performed by any person, repairer, technician, or customer who has not received explicit written authorisation from our company, the warranty on the product will be void without notice. Only personnel with written authorisation from Comfort Living are authorised to carry out any repairs or adjustments on our products.
LEATHER:
Leather, being a natural material, has some natural scarring, creasing and grain variations, depending on what part of the animal the panel is from.
COLOUR DISCLAIMER
Due to the many variations in monitors and browsers, colours may appear differently on different monitors. Monitors are not all calibrated equally and colour reproduction on the internet is not precise. Since it is not possible to guarantee our online colours will look the same on all devices, we do not guarantee that what you see accurately portrays the colour of the actual product.
Colours may vary to the swatch samples in our showroom or on our website, due to dye lot changes in the material, and we cannot be responsible for these differences. These variations in consistency are not classified as faults.
NOTE: Don't mistake the colour name to be what you may think that colour should be. For example, just because a colour may have the name Beige, does not mean it will necessarily look like what you or most people would consider being a Beige colour.
Please, also note, that if ordering additional upholstered products at a later date, in the same fabric or leather colour, there may be dye lot variations to the original leather or fabric upholstery cover.
All our products are made to our stringent standards by Comfort Living International, China.
By completing your purchase at the checkout screen you are agreeing that you have read, understood and agreed to these terms & conditions.