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We will answer phone calls (02 9726 9010), reply to emails & process all online orders.
Our showroom is temporarily closed to the public (until further notice) due to COVID-19
Our Online Shop is open
all online orders are accepted
We offer deliveries & pickups
We will answer phone calls (02 9726 9010), reply to emails & process all online orders.
Our showroom is temporarily closed to the public (until further notice) due to COVID-19

Warranty - Leather & Fabric Lounge Care

WARRANTY


LOUNGES

All Comfort Living lounges are covered by a 10 Year Limited Warranty as below:


Frame / Structure
Timber Framing
Ten (10) Years
Support
Springs & Webbing
Ten (10) Years
Cushioning
Seat Foam
Ten (10) Years
Recliner Mechanism
Reclining Action Metal Frame
Three (3) Years
Recliner Components
Trigger/Lever including cable
Twelve (12) Months
Power Recliner Motor
and all Electrical parts
Twelve (12) Months
Upholstery
Fabric or Leather and stitching
Twelve (12) Months
Sofa Bed
Mechanism / Mattress
Twelve (12) Months

The warranty covers manufacturing defects.


A few things to keep in mind:

  • You must look after your lounge. Vacuuming the fabric or cleaning and protecting the leather will keep your Comfort Living lounge looking great for years to come. 
  • Soft back cushions will change shape overtime with use (like the pillow you might sleep on). Once a week we recommend plumping up the back cushions so the filling does not compress.
  • Recliners are not toys. Don't let kids operate them without strict supervision. Powered/Electric recliners should not be continuously operated. We recommend turning them off while not in use.
  • Recliner mechanisms and seats are warranted for an occupant weight up to 110kgs.
  • Retain your original order & delivery docket as proof of purchase.

If you ever have an issue, simply contact us and we will arrange an onsite service (within our standard delivery areas).


Exclusions (subject to the Australian Consumer Law):

To the maximum extent permitted by law, and subject to the Australian Consumer Law, Comfort Living is not liable, whether in contract, tort (including negligence), under any statute or otherwise, for or in respect of:

1. Normal wear and tear. In this regard, please note that the following may occur as a result of natural and normal usage:

                (a) Leathers and fabrics will fade and crease;

                (b) Foam, fillings and suspension will soften and form the shape of the user over time and it depends on many variables                                         such as the degree of use, the weight of the user, sitting habits, .. etc.        

                (d) Scars, marks and differing pore density and colour are natural characteristics of leather.

                (e) The leather and fabric products are upholstered by hand and therefore, the size of these products may                                                             have minor variations from the sample products or from any product specifications you have been quoted.


2. Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids;

3. Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, transportation, storage of the product, sharp objects or otherwise caused by your acts and / or omissions.

4. Damage caused through any modifications, alterations, improper assembly, tampering or products used in an abnormal manner and not for the products intended purposes.

5. Damage caused by Act of God.


The warranty against manufacturing defects is not transferable. It is limited to the original purchaser specified in the original Sales Order. The warranty against defects only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.



MATTRESSES, MATTRESS BASES AND BED FRAMES

All Mattress products are covered by a Factory Warranty


Warranty durations vary on mattresses, mattress bases and bedframes. Please see the individual mattress, mattress base or bedframe for the warranty duration. The warranty covers manufacturing defects. Mattresses must be in a sanitary, unstained condition to retain their warranty; hence we highly recommend the use of a good quality mattress protector.


A few things to keep in mind:

Mattress warranties apply so long as the mattress is in a hygienic state and has been rotated every 2 weeks for the first 3 months and then every 3 months thereafter.


The following is not covered under warranty:

  • Natural wear and tear: if the problem with the mattress comes about from its use rather than from faulty construction or materials. This includes natural weakening of materials, scuffs, scratches, discoloration of the cover (from use or washing), or minor dips, lumps or bunching.
  • User-inflicted damage: if you accidentally rip your mattress or cause damage to it in regular use or in moving it. This also includes damage that might be inflicted by a pet or by a child jumping on the mattress,..etc.
  • Dissatisfaction with size, feel, comfort or performance of the mattress:  the performance of the mattress from the perspective of support or comfort or any issues related to the size or height of the mattress, whether it sleeps hot, whether it permits too much motion transfer, whether it is not comfortable or causes backpain,..etc.
  • Body Signature: All mattresses will exhibit body signatures as the mattress upholstery conforms to the body to provide cushioning and comfort. This is not a defect covered by warranty.


In case of a service

It's easy – simply contact our office on 02 9726 9010 from Monday to Friday, and we will take your details and arrange a service call for you. Just be sure to have your receipt handy for warranty verification.


Things you should never do:

When moving your furniture, the temptation is there to simply drag it usually by the soft cushions. This can result in damage to your upholstery, as cushions are meant for cushioning, not moving.

Your lounge is designed for sitting, not jumping. Always avoid “falling” into your chair, as this puts undue force on all the framing.


LEATHER & FABRIC CARE:

How do I care for my fabric lounge? 

Regular vacuuming on a LOW SUCTION (High suction may suck some of the fibres inside the cushion through the fabric), will help prevent the build up of dirt on the surface of the fabric.


Polyester Cushions – typically back cushions – are similar to pillow, and should be “puffed/plumped up” to maintain their shape and feel.


If a spillage occurs, you should immediately attempt to lift the spill up from the fabric, and do not let it soak in.


For spot cleaning, fabric care kits can be purchased, which contain a convenient spot cleaner. These cleaners should always be tested on an inconspicuous spot before use.


If your lounge needs a total clean, please consult a reputable Upholstery Cleaning company.

Moving your lounge - the best way is to ask for assistance and lift the lounge from the base of the frame.


How do I care for my Leather Lounge? 

Below is listed the care required to maintain your leather lounge, and if followed will keep your leather looking good for many years.


Weekly Care

Vacuum once a week on low suction with a soft brush attachment to remove dust and lint.

Wipe your lounge over with a soft, dry cloth.

Polyester Cushions – typically back cushions – are similar to pillows and should be “puffed/plumped up” to maintain their shape and feel.

Weekly Leather Wipes: weekly wipes are only part of the maintenance required for a leather lounge. It is still important to follow the Quarterly care instructions below to ensure that the leather is cared for correctly.


 Quarterly (3 months)

leather care kit We recommend cleaning and protecting leather every 3 months with an industry approved leather care kit, such as our Leather care kits for sealed leathers.  

*** Always test the cleaner and protector on an inconspicuous spot, and discontinue if colour is removed. ****


Most leather care kits contain clear instructions and these should be followed, but some general instructions are listed below:

Vacuum the leather on low suction with a soft brush attachment.

Load a soft sponge with some of the “Leather Cleaner”, so as a foam can be squeezed out. In a circular motion, gently clean the leather – do not rub. TIP: Leather seams should only be gently cleaned.

Wipe down the leather with a clean, soft cloth and water. Once dry proceed to the next step.

Using the supplied cloth – apply the leather protector, again in a gentle circular motion. Allow to dry before use.


What can happen if I don't look after leather? 

Many people think that leather is like the old vinyl lounges in that they are impervious to substances. In fact, leather breathes, even “sealed” leathers still breathe to some extent. When leather is manufactured, it has protective coatings applied over the top of the finished hide. This protection, over time, can be reduced due to wear from abrasives such as dust, and clothes. As this protection deteriorates, it allows anything that comes in contact with the surface to penetrate the leather. Once this occurs, you will get a build up of substance eg body secretions, which will cause problems with the finished surface, typically the colour coats. The most common areas to be effected are the head rest (if it is a high back), arm rests and the chaise area (just under the back of your knees). Most of the time the problem only appears to be minor from the surface, but if the leather is turned inside out, you can see the full extent of the build up.


Quarterly use of the leather cleaner to remove dust, perspiration, and other substances that may have accumulated on the leather, along with leather protector will maintain the protective coatings which will prevent substances entering the leather, and also allow it to remain supple.